Support
Help Center
Our Life Pack is designed so you can find answers yourself — quickly, and without sharing private memories with anyone.
Pre-launch. The app isn’t released yet, so there are no help articles to read yet. The topics below are what the Help Center will cover. Questions in the meantime are welcome.
Help topics
Getting Started
Creating your first Life Pack, bringing in photos, and turning on suggestions from your existing library.
Articles coming at launchAccount
Signing in, account recovery, changing your details, exporting your data, and deleting your account.
Articles coming at launchLife Packs
Adding photos, videos, voice memories, notes, places, and people. Favorites, highlights, and covers.
Articles coming at launchSharing
Inviting people, roles and permissions, QR invitations, guest previews, and revoking access.
Articles coming at launchPrivacy
Default privacy, location sharing levels, face grouping, On This Day controls, and hiding Life Packs.
Articles coming at launchStorage
Local-first media, optional cloud backup, storage limits, add-ons, and what happens on a downgrade.
Articles coming at launchBilling
Plans, trials, restoring purchases, and managing subscriptions through the App Store or Google Play.
Articles coming at launchTroubleshooting
Sync status, offline changes, missing media, permissions, and guided diagnostics.
Articles coming at launchSecurity
App lock, signed-in devices, remote sign-out, login alerts, and reporting a security concern.
Articles coming at launch
Still need help?
Write to us
Email [email protected]. Please don’t send private photos or sensitive personal details unless we specifically need them to help.
For security concerns, use [email protected]. For billing,[email protected]. All addresses are on thecontact page.